Frequently Asked Questions
If you can’t find the answer to your question below, feel free to reach out to us for further assistance.
What does the word “Gitana” stand for?
In our brand, GITANA is an acronym that guides everything we make:
- Genuine — honest ingredients and small-batch care
- Inspiration — scents and designs that spark ideas and feeling
- Transformation — products that refresh your mood and space
- Alignment — pieces that fit your personal style and routine
- Nature — notes and materials inspired by the natural world
- Atmosphere — a signature vibe that makes moments feel special
Do you have a physical store?
No. We are an online-only business. All products can be browsed and purchased through our website.
Where can I find product usage instructions?
Most product pages include simple usage guidance tailored to that item.
How do I choose the right product for me?
Have a quick question? Contact us before purchasing and we’ll help you pick items that fit your tastes, needs, and routine.
Where can I track my order?
Once your order ships, you’ll receive an email with your USPS tracking number. Tracking updates may take up to 24 hours to appear.
Do your products come gift-ready?
Yes. Gift sets arrive in an attractive, ready-to-present box. Individual products are packaged securely but are not gift-wrapped.
Can I send my order as a gift directly to someone else?
Yes. Enter the recipient’s name and address at checkout. We do not include pricing in gift orders.
Do you offer bulk orders?
Yes. Bulk purchasing is available for select products. Contact us for details and pricing.
What should I do if I receive the wrong item?
If you receive an incorrect product, please contact us within 48 hours of delivery. We’ll arrange a replacement or other resolution as quickly as possible.
What payment methods do you accept?
We accept major credit and debit cards and common digital payment methods. Personal checks and money orders are not accepted.
Can I place an order over the phone?
No. Orders must be placed through our website. If you need assistance, contact us via email or our contact form.
When will my order ship, and how long will it take to arrive?
Orders are typically processed within 1–2 business days and shipped via USPS. Delivery time depends on your location and USPS processing.
Do you offer custom products?
Not at this time. We don’t offer custom blends yet, but we do accept bulk orders for select products.